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    HVAC Equipment
    • JohnsonControls
    • YORK
    • Luxaire
    • Champion
    • Quantech
    • Coleman
    • Source1 HVACSupply
    • Envirotec
    • Koch Filter
    • TempMaster
    • Triatek
    Security
    • Tyco American Dynamics
    • Tyco CEM Systems
    • Tyco DSC
    • Tyco Illustra
    • Tyco Kantech
    • Tyco Software House
    • Visonic
    Digital Solutions
    • JohnsonControls
    Industrial Refrigeration
    • YORK
    • Frick
    • Sabroe
    • york
    Fire Suppression
    • Tyco
    • ANSUL
    • Chemguard
    • SKUM
    • Rapid Response
    • Sabo Foam
    • Hygood
    • Grinnell
    • SprinkCAD
    • Pyro-chem
    • WILLIAMS
    • AquaMist
    Retail Solutions
    • Sensormatic
    • ShopperTrak
    • TrueVUE
    Residential and Smart Home
    • JohnsonControls
    • LUX
    • Tyco DSC
    Building Automation & Controls
    • JohnsonControls
    • Metasys
    • PENN
    • Facility Explorer
    • Verasys
    • BCPRO
    Fire Detection
    • Autocall
    • FireClass
    • Simplex
    • Vigilant
    • Zettler
    • DBE
    Distributed Energy Storage
    • JohnsonControls

      Global Directory

      1. Home
      2. Industrial Refrigeration
      3. Service and Support Capabilities

      Industrial Refrigeration Service and Support Capabilities

      Getting the most out of Your Investment Contact Us

      Service and Support

      Helping your business and facilities run at peak performance

      We help you drive the outcomes that matter most in your buildings. Our experts support your teams throughout the design and installation processes, ensuring that together we deliver optimum solutions for creating comfortable and sustainable outcomes.

      Our service experts are at the forefront of industry-leading field and digital practices from installation supervision, through start up and commissioning, operating and maintaining, optimisation, upgrade and retrofit. This all-encompassing lifecycle of services enhances building and asset value by improving safety, productivity and sustainability, thereby optimising the total cost of ownership.

      Service Agreements

      We help you by providing OEM planned maintenance schedules and a wide range of service support options to ensure optimum operational performance, efficiency and reduced cost of ownership throughout Europe using our own trained and experienced technicians. In this way Johnson Controls strive to provide the ultimate in peace of mind for our many customers throughout the APAC and SEA region

      Unplanned Maintenance

      • 365/24/7 emergency service
      • Guaranteed call back by an expert
      • JCI labour and genuine spare parts
      • Fast response time
      • High first time fix rate
      For more information on unplanned maintenance, please contact us by clicking here.

      Planned Maintenance

      • Technical support (Normal working hours)
      • Periodic inspection / maintenance OEM schedule
      • JCI labour & genuine spare parts
      • Consumables included
      • Asset management for single/multiple sites/units
      For more information on planned maintenance, please contact us by clicking here.

      Predictive Analysis

      • Predictive analytics, reporting,  maintenance plan optimisation
      • 365/24/7 proactive operating & predictive analytics, notification and health reports from Johnson Controls experts
      • 365/24/7 data aaS & email notifications for equipment operating alarms
      For more information on predictive analysis, please contact us by clicking here.

      Diagnostic Solutions

      • Periodic equipment condition assessment
      • Oil analysis
      • Vibration checks
      • EER / COP
      • Thermography
      • Eddy-current
      • Water analysis
      For more information on diagnostic solutions, please contact us by clicking here.

      Repairs, Parts and Training

      Our major investment in locally stocked OEM spare parts means we deliver industry leading response times through our own network of Service Technicians offering 24/7 availability.

      Repairs and Overhaul

      • Local and pan-European service capability
      • Industry-leading first time fix rate
      • More than 700 Johnson Controls trained technicians
      • Labour guarantee
      • Available 365/24/7 to support your business
      • In-country workshop facilities offering complete overhaul of all makes of compressors with fast turnaround 
      For more information on repairs and overhauls, please contact us by clicking here. 

      Parts

      • Local parts stock means reduction in downtime and improved productivity
      • Higher operating efficiency of our genuine parts ensures lower energy consumption
      • Our genuine parts provide a longer service life cycle 
      For more information on spare parts, please contact us by clicking here. 

      Oil

      • Our full range of synthetic oils are designed for refrigeration use
      • By using our oil demister kits, we can reduce oil consumption and waste delivering a positive environmental impact and reduced cost
      • Oil diagnostic capability 
      For more information on our range of synthetic oils, please contact us by clicking here. 

      Training

      • Our in-house specialists provide on-site training to help optimise efficiency of your equipment 
      For more information on training, please contact us by clicking here. 

      Upgrade and Retrofit

      We have a complete range of options that improve the lifecycle of your equipment and enhance overall operational performance and reliability. Improve safety, productivity and sustainability with smart enhancements.

      Enhancement

      • Our retrofit solution replaces legacy equipment with efficient, reliable equipment
      • Improves performance of your refrigeration setup
      • Allows for technology updates and capacity expansion
      For more information on system enhancements, please contact us by clicking here.

      Energy Efficiency

      • Our products maintain efficiency of your ammonia refrigeration plant
      • Chiller plant optimiser improves compressor efficiency
      • Chiller plant controller software improves energy efficiency
      For more information on energy efficiency, please contact us by clicking here.

      Connected Solutions

      • Our connected chiller solutions provide increased up time and complete peace of mind
      • Reports give meaningful analysis to allow for optimal chiller performance
      • Critical temperature monitoring 
      For more information on connected solutions, please contact us by clicking here.

      Regulation and Compliance

      • Our in-house specialists provide on-site training to help optimise the efficiency of your equipment
      For more information on regulation and compliance, please contact us by clicking here.

      Other OEM Maintenance

      We can service and maintain any machine from any manufacturer using OEM maintenance schedules and spare parts fitted by our own network of more than 700 highly skilled and experienced service technicians throughout Europe.

      Experience

      • More than 50 years servicing and maintaining industrial refrigeration across all industrial sectors
      • Our deep industry expertise and more than 700 technicians means we create solutions to optimise your production
      For more information on our OEM experience, please contact us by clicking here.

      Capability

      • More than 700 Technicians throughout Europe
      • Major investment in original spare parts in local stocking locations
      • 365/24/7 availability
      • Industry-leading first time fix rates
      For more information on our OEM capabilities, please contact us by clicking here.

      Markets

      • Food and beverage
      • Chemical and petro-chemical
      • Utilities
      • Distribution and storage
      • Pharma and healthcare
      • Leisure and sports
      • Other critical industries
      For more information on the OEM markets that we serve, please contact us by clicking here.

      Rental Solutions

      It is essential for critical operations such as process cooling to have a backup plan. Our temporary temperature control services ensure uninterrupted business operations.

      We ensure your temperature control process operates smoothly anytime, anywhere from emergency needs to contingency planning.

      Rent directly from an OEM and get access to our wide offering of rental equipment.

      We offer tailored solutions adapted to any budget.

      industrial

      Contact us today to discuss your Industrial Refrigeration requirements with a Johnson Controls expert

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